Orders:

Submission of an Order represents an offer to purchase Goods from Mr Big Tops Ltd, and we may confirm receipt of this offer via email. Orders are only accepted by us once your payment has been processed. We will confirm acceptance of your Order via email. We will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of goods. If the goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you the closest alternative will be added to your order.

​

Shipping: 

We will make reasonable endeavours to ensure your goods are dispatched to you as quickly as possible after placing your order. In most cases we will dispatch your goods within 7 working days of order receipt; we will contact you if, for any reason, this is not possible. Delivery times may vary. Delivery of the goods will be made to the address provided by you at the time you place your order. In the case of non delivery, if either Mr Big Tops Ltd or our courier is at fault, you will be offered the choice of a full refund or re-delivery. 

​

Cancellations: 

Cancellations will be considered only if the request is made within 24 hours of placing an order. If you decide to cancel your order and notify us before we have dispatched your items, we will refund your payment and cancel the order - if the order has been despatched then we are unable to accept cancellation of an order. Cancellations are at our sole discretion. ​If an item has already been dispatched and you still wish to cancel, return postage will be need to be paid by the returnee, we advise you send via tracked courier, we will only issue a refund once the item(s) have been received back and checked over and we are satisfied the items have not been used or tampered with.

​

Returns: 

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. If you are unhappy with an item you receive or if you change your mind please contact us at help@mrbigtops.com . If your request is upheld you will be asked to return it to us within 14 days, in unused condition, having taken reasonable care of it complete with packaging and all components, and we will refund the price paid for the product. Some products and services are excluded from this policy, including personalised products or those specially made to order. These items cannot be returned for a refund unless faulty or the wrong product was despatched. In the case of damages you will need to send the item back or send us an email with an attached picture, we will not issue a refund or swap if one of these options is not actioned.

This does not affect your statutory rights.